I am feeling a bit melancholy today. I am remembering where I was a year ago and how invincible I felt back then. I was in a classroom surrounded by my coworkers and we were learning how to better serve our customers. We were very eager to learn and to please.
It was an exciting time because being a work from home wage earner, until that classroom moment, we had never met. And we were so very excited because we felt that our jobs were very secure since the company was investing in our learning. Boy were we wrong.
As 2009 progressed, it started to become apparent that something was not right with our positions. There was delay after delay in the implementation of what we had just learned. We were never given full rein on the procedures that would have made a big difference in our call handling. Whatever was amiss, no matter what we tried to do to stop it, it was moving forward faster than a runaway train.
There seemed to be more than one factor involved in our demise. My take is that because we had more to do/more responsibility, the company who contracted us, asked for more money to contract us. I know it sounds confusing but I cannot elaborate any further than this. But trust me, money is the root of all chaos. The other factor that seemed to cause a mistrust of sorts was the animosity brewing which was caused by lack of communication and empathy. Anytime there is a breakdown of communication and a lack of empathy rumors will run amuck and amuck the rumors did run rampantly which ultimately destroyed trust.
I am no longer contracted with this company. I did try my best to keep everyone together, to keep the team working as a team. Decisions were made that pulled the team apart and I believe the wrong person, a self serving person, was put in place to keep the team abreast of new policies and procedures but instead, misinformed, did not properly train and lied about it altogether.
Am I bitter, no. Looking back, I am saddened to think that while believing we can all make a difference to better ourselves and those around us, there will still be someone who will only be looking out for themselves.
I am still hopeful because I know that the righteous will prevail. And whatever happens in life, it happens for a reason and I am comforted in knowing that whatever mission I had for that moment, it was accomplished and it's time to move on to the next one.....
Your thoughts?